we strive to ensure you love your jewellery. If you wish to exchange an item, you may do so within 14 days of receiving your order. To be eligible for an exchange, the item must be unused, unworn, and in its original packaging with all tags attached. Simply contact our customer service team to initiate the exchange process, and we will guide you through the steps. Please note that you will be responsible for the shipping costs associated with the exchange. Once we receive the returned item, we will process your exchange promptly, ensuring you receive the product you desire.